Everything you need to know about how your personal data is collected, used, and protected on the w99 platform — laid out transparently, right here.
A quick overview of the key pillars of w99's Privacy Policy.
All your personal data and financial transactions are secured with 256-bit SSL encryption. No third party can read or steal your data.
W99 never sells your personal information to advertisers or third parties. Your data is used solely to operate our services.
You have the full right to request access to, correction of, download of, or deletion of your data at any time. Email us at support@w99.life whenever you need.
Data is not retained beyond what is necessary. Except where required by law, personal information is automatically deleted 5 years after account closure.
W99's security systems are regularly audited by independent experts. Any vulnerabilities identified are resolved immediately.
In the event of a data security incident, affected users will be notified by email within 72 hours and immediate action will be taken.
W99 (w99.life) takes your privacy very seriously. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the steps we take to keep your information secure. By using or registering on the w99 platform, you agree to this Privacy Policy.
We believe transparency is the foundation of trust. This policy follows international data protection standards and is written in plain, straightforward language so every user can easily understand it.
In brief: Your data is never sold — it is used solely to improve our services, and you have full control over it at any time.
W99 collects information in three main ways: what you provide directly, data automatically generated through your use of the platform, and information gathered during the verification process.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Identity Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Security & Communications |
| Financial Information | Mobile banking number, transaction history | Payment Processing & AML |
| Technical Information | IP address, browser, and device information | Security & Fraud Prevention |
| Gaming Information | Gaming history, bet amounts, and timestamps | Service Improvement & Responsible Gaming |
| Cookies & Tracking | Session cookies, preference data | Improving User Experience |
W99 does not collect unnecessary data. In particular, we never collect:
W99 uses your data only for specific, legitimate purposes. The key reasons for how we use your information are detailed below:
Your data is used to create and maintain your account, process payments, operate gaming services, and provide customer support.
Data is analyzed to prevent unauthorized account access, money laundering, and bonus abuse. This is essential to protecting the interests of all legitimate users.
Your gaming patterns are analyzed to identify problematic behavior, and support is offered where needed.
Important account notifications, transaction confirmations, security alerts, and — with your consent — promotional communications are sent to you.
You can opt out of promotional emails or SMS at any time. Update your preferences in Account Settings or email us at support@w99.life.
W99 does not sell your personal data to third parties. However, limited information may be shared in certain specific circumstances:
Necessary data is shared with trusted partners for payment processing (bKash, Nagad, etc.) and technology services. These partners may only use the data for the specified purpose and are equally bound by our privacy standards.
We may be required to share relevant information with authorities in response to court orders, government investigations, or legal proceedings. Where possible, we will notify you in advance.
Information on suspicious transactions may be reported to the relevant authorities under anti-money laundering laws.
Important: In the event of a business acquisition or merger, user data may be transferred. You will be notified in advance if this occurs.
W99 uses industry-leading technology to keep your data safe. Our security layers include:
Please keep in mind — no security system is 100% foolproof. Use a strong password to protect your account and never share your login details with anyone.
As a w99 user, you have the following rights regarding your personal data:
To exercise any of these rights, email us at support@w99.life. We will respond within 30 days of receiving your request.
Certain data must be retained for a specified period due to legal obligations. In such cases, a deletion request may not be fulfilled in full.
Cookies are small text files stored in your browser. w99 uses cookies to enhance your experience.
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.
W99 does not use third-party advertising tracking cookies. Your gaming habits are never shared with advertisers.
W99 strictly does not collect information from or provide services to anyone under the age of 18. Age verification is carried out at the time of account registration.
If we become aware that a minor's information has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.
If a parent or guardian discovers that their child has created an account on w99, please contact us immediately at support@w99.life.
W99 does not retain data beyond what is necessary. Retention periods vary by data type:
Once the retention period expires, data is automatically deleted or anonymized in a secure manner so that individuals can no longer be identified.
The w99 platform does not contain links to external websites. We work exclusively with a select group of trusted technology partners, all of whom adhere to our privacy standards.
Payment providers (such as bKash and Nagad) operate under their own privacy policies, which will also apply when you use those services.
Game software providers (slots, Live Casino) receive only the minimum information required to operate the games. They do not have access to your financial or identity details.
W99 may update this Privacy Policy when necessary. In the event of changes:
The latest version of this Privacy Policy is always available at w99.life/privacy-policy. We recommend checking it regularly.
For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team:
When submitting a complaint, please include your account ID and a detailed description. Complex matters may take longer to resolve, but we are always committed to finding a genuine solution.
We never compromise on your privacy rights. Let us know if you have any concerns — we're here to listen.
Your privacy is treated with the utmost importance at w99. Register securely and enjoy gaming on a platform you can trust.
⚠️ Play responsibly. Strictly for users aged 18 and above.